We reserve the right to request a 20% deposit to secure your booking which may be paid via bank transfer, PayPal, your debit or credit card or cash in our salon.

 

RULES FOR ONLINE CONDUCT

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

These terms and conditions apply to the use of this website and by accessing this website and/or making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Before you place an order for products or services, if you have any questions relating to these terms of use please do not hesitate to contact us.

 

YOUR RIGHT TO CANCEL

The following terms apply to all appointments made for Monday to Sunday.  At least 48 hours’ notice is requested if you need to cancel or change your appointment. Otherwise, the late cancellation costs as laid out below will be charged.

 

DEPOSITS

We reserve right to take 20% deposits for treatment priced £100 and above. The payment of deposit can be settled via bank transfer, card or cash payment in our salon. Please note that if you fail to provide 48 hrs notice of your appointment change or cancellation this deposit will not be returned.

As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.

 

HOW TO CANCEL OR CHANGE YOUR APPOINTMENT:

Cancellations should be made by calling us on (44) 792 8691486. If you are cancelling outside of normal salon operating hours – you may cancel by email, but this should be followed up by telephone during salon operating hours.

 

GIFT VOUCHERS

Gift Vouchers are non-refundable and are valid for six months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash.

Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers – which will be voided at the salon should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).

 

OUR RIGHT TO CANCEL

In unusual circumstances we may need to cancel your booking. If we cannot fulfil your appointment, we will contact you by telephone – where possible.

 

OUR RIGHTS

We reserve the right to:

• Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website
• Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.

 

REFUNDS

We do not offer refunds for any completed services. However, if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.

 

YOUR FILE

You agree to keep your personal record held by the salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments.